Director of Alumnae Experience Title: Director of Alumnae Experience

Staff Manager: Director of Alumnae Engagement

Position Status: Volunteer, two-year appointment

Position Summary: Responsible for supporting the general alumnae membership needs and engagement opportunities. The director strives to continue connecting members to the organization on both a national and local level. Supervises alumnae and young alumnae experience coordinators.

Qualifications:

• Initiated member of Sigma Kappa Sorority

• Experience working with undergraduates and/or alumnae and/or life skills that relate to the position summary

• Prior experience and/or familiarity with membership engagement

• Experience planning virtual activities

• Strong written and oral communication skills, customer service skills, organizational and delegation skills, time and project management, attention to detail and interpersonal/relationship building skills

Responsibilities:

• Works closely with the director of alumnae engagement and alumnae coordinators to strategize connecting with unengaged alumnae of Sigma Kappa

• Assists in identifying and executing opportunities for members to connect through events and programs for both in-person and digital experiences

• Aligns NHQ staff and other national volunteer teams on curating a connection with members to the organization

• Participates in calls with national officers, team members and/or NHQ staff as necessary

• With alumnae engagement team, creates and maintains programs to take place on a monthly basis. These include Day of Service and Virtual Founders Day

Expectations 

• Consistently demonstrates through words, actions and interactions, alignment with the Sorority’s values, strategic direction and commitment to diversity, equity, inclusion and access (DEIA), focusing on the success of the organization 

• Exhibits a positive, problem-solving mindset and a spirit of teamwork and cooperation  

• Maintains and develops materials and procedure files as appropriate to the position 

• Maintains high professional and personal standards 

• Promotes the ongoing development of a service rapport with collegiate chapters, local and national volunteers, headquarters staff and all members of the Sorority 

• Maintains positive public relations within the Sorority, among all Sorority entities, other NPC, NPHC, MGC and NIC groups, university officials, vendors and others 

• Follows national policies and procedures and abides by the local house/suite rules in the case of visiting collegiate chapter facilities

• Promotes a sense of national pride in Sigma Kappa and a strong sisterhood in all chapters visited 

• Attends national convention (even years) and participates in other training(s) offered to national volunteers. Failure to complete required onboarding and training could result in the withholding of a convention allowance or potential removal from position  

• Required attendance at the Summit for Volunteers (annually)

• Per the National Policy Handbook (NPH), all national officers shall pay alumnae dues either to a local alumnae chapter or directly to national headquarters

• All national officers are encouraged to make an annual financial contribution and/or planned gift to the Sigma Kappa Foundation, per the National Policy Handbook 

• Perform other duties as may be prescribed by the director of alumnae engagement of Sigma Kappa Sorority 

• Foster an environment where members are welcomed, valued for who they are, and everyone is treated with respect.

Technical/Computer Skills: 

• Ability to effectively use email and Microsoft Office software programs, including a strong understanding of Microsoft Teams and Zoom.

• Ability and willingness to effectively use other position-related technology tools  

Travel Requirements:  

• 3-4 days annually, 10% weekdays, 90% weekends 

• National convention: four days in even years, with travel (responsible for paying convention registration fee) 

Optional Travel:  

• Summit for Collegiate Leadership: three days annually, including travel (if selected as a facilitator, via the application process) 

Time Commitment:

~15-20 hours per month when not traveling:

• Participate in quarterly volunteer director calls (one-two hours) and other calls as needed

• Participate in regular calls with supervisor and/or national headquarters staff and the alumnae volunteer team

• Participate in monthly calls with volunteer team

Volunteer Environment:  

• This position requires working independently as well as part of a team.  

• This position requires frequent verbal and face-to-face contact with others. Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.  

• The position requires appropriate confidentiality and discretion. 

The qualifications, responsibilities, expectations, technical/computer skills and other information described above are representative of those that must be met by a volunteer to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.