Title: CAP Chapter Coordinator (CAP-CC)  

Supervisor Title: Collegiate District Director – CAP (CDD-CAP) 

Position Status:  Volunteer, two-year appointment  

Position Summary:  Works under the direction of the collegiate district director – CAP to oversee the progress and day-to-day needs of assigned chapter advancement program (CAP) chapter(s) in all areas of chapter management; CAP chapter coordinator supports their assigned chapter advisory board and may also be assigned to support specific focus areas for multiple CAP chapters (ie: operations, retention, new member education, etc.); partners with the rest of the CAP volunteer team to support chapters during their time on the CAP. 

 Qualifications: 

• Initiated member of Sigma Kappa Sorority 

• Experience working with undergraduates and/or chapter/association advising 

• Prior experience and/or familiarity with collegiate management 

• Prior experience supporting a chapter in conjunction with volunteers and NHQ staff, preferred    

• Strong written and oral communication skills, customer service skills, organizational and delegation skills, time and project management, attention to detail, and interpersonal/relationship building skills 

Responsibilities: 

• Participates in the CAP onboarding and offboarding process and facilitates communication with chapters as they transition to and from CAP  

• Conducts evaluation of the advisory board upon the transition to CAP in collaboration with the volunteer training coordinator (VTC) 

• Supervises advisory board supervisor (ABS) of assigned chapter/s, provides regular support to ABS through communication, biweekly touchpoints, etc.  

• If ABS role is vacant, will serve as interim ABS for the chapter; works with VTC to recruit and train a new ABS for the chapter 

• Collaborates with CAP recruitment coordinator (RC-CAP) of assigned chapter/s through monthly touchpoints regarding collegiate management issues that are impacting recruitment efforts and overall progress on CAP goals 

• Attends CAP Monthly Calls to provide updates to the CAP volunteer and staff team 

• Collaborates with CAP team members to develop goals and strategic focus for the chapter during their time on the program; monitors the chapter’s progress toward these goals and reports on progress and barriers monthly through team-wide calls and reporting documents  

• Communicates regularly with CAP team members with specific attention to chapter statistics including membership statistics, membership status changes, meeting minutes, and other operational paperwork  

• Provides immediate support, if necessary, alongside CDD-CAP and risk management coordinator – CAP (RMC-CAP), to the chapter as related to crisis management and navigating interpersonal interactions or conflicts that arise 

• Oversees strategic retention and membership experience efforts of the chapter in partnership with the CAP recruitment coordinator 

• Understands and follows the provisions of the Sigma Kappa Bylaws, National Policy Handbook, Ritual book and other national resources 

• Immediately reports the suspicion or occurrence of all risk management policy violations to the risk hotline (888-877-7576) and provides support in any investigations or follow up 

• Reviews all visit reports, by staff or volunteers, and responds and follows up as necessary; works with NHQ staff and collegiate volunteers to address chapter needs and concerns 

Expectations: 

• Consistently demonstrates through words, actions and interactions alignment with the Sorority's values, strategic direction, and commitment to diversity, equity, inclusion and access (DEIA), focusing on the success of the organization. 

• Exhibits a positive, problem-solving mindset and a spirit of teamwork and cooperation. 

• Maintains and develops materials and procedure files as appropriate to the position. 

• Maintains high professional and personal standards. 

• Promotes the ongoing development of a service rapport with collegiate chapters, local and national volunteers, headquarters staff, and all members of the Sorority. 

• Maintains positive public relations within the Sorority, among all Sorority entities, other NPC, NPHC, MGC and NIC groups, university officials, vendors, and others. 

• Follows national policies and procedures and abides by local house/suite rules when visiting collegiate chapter facilities. 

• Promotes a sense of national pride in Sigma Kappa and a strong sisterhood in all related interactions. 

• Completes all required training and onboarding and participates in additional training opportunities offered to national volunteers. 

• Attends the Summit for Volunteers annually. 

• Attends national convention in even-numbered years. 

• Per the National Policy Handbook, all national officers shall pay alumnae dues either to a local alumnae chapter or directly to national headquarters. 

• All national officers are encouraged to make an annual financial contribution and/or planned gift to the Sigma Kappa Foundation in accordance with the National Policy Handbook. 

• Performs other duties as assigned by the collegiate district director or collegiate support manager. 

• Fosters an environment where members are welcomed, valued for who they are, and treated with respect. 

 Technical/Computer Skills:  

• Ability to effectively use email and Microsoft Office software programs, including a strong understanding of Microsoft Teams and Zoom.  

• Ability and willingness to effectively use other position-related technology tools   

Travel Requirements:  

• ~5-10 days annually, 10% weekdays, 90% weekends  

• Travels to assigned chapter once a year and on an as-needed basis, pending availability and chapter needs, at the approval of the CDD-CAP 

• National convention: four days in even years, with travel (volunteers are responsible for paying the registration fee) 

Optional Travel:  

•  Summit for Collegiate Leadership: three days annually, including travel (if apply and selected as a facilitator) 

Time Commitment:  

15-20 hours per week when not traveling 

• Participate in regular calls with supervisor and/or national headquarters staff  

• Participate in regular calls with volunteer team 

• Participate in regular calls for CAP chapters as outlined by the collegiate district director – CAP 

Volunteer Environment:   

• This position requires working independently as well as part of a team.   

• This position requires frequent verbal and face-to-face contact with others. Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.   

• The position requires appropriate confidentiality and discretion.  

The qualifications, responsibilities, expectations, technical/computer skills and other information described above are representative of those that must be met by volunteers to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.